Terms & Conditions

“HROCK Digital”, “we”, “us” or “our” refers to HROCK Digital, a digital products and services company operating from Colombo, Sri Lanka, with a presence in Dubai and Singapore. We design and build software platforms, web and mobile applications, AI and automation systems, e-commerce experiences and digital growth services, and we offer proprietary products including SmartBase, RiskLens and OCR Reader (together, the “Services”).

You may use this website for lawful purposes only. You agree not to:

• attempt to gain unauthorised access to the website, its servers or any connected systems;
• use the website to transmit malware, spam or any unlawful, defamatory or infringing material;
• copy, scrape, reproduce or resell any part of the website or its content without our prior written consent; or
• use the website in a way that could disable, overburden or impair it, or interfere with any other party’s use.

We may suspend or withdraw the website, or restrict access to some or all of it, at any time without notice.

Specific client engagements are governed by a separate written proposal, statement of work or master services agreement (each an “Engagement Agreement”). Where an Engagement Agreement conflicts with these Terms, the Engagement Agreement prevails for that engagement. Unless stated otherwise in an Engagement Agreement:

• quotations remain valid for thirty (30) days from the date of issue;
• project timelines are good-faith estimates and depend on timely receipt of client content, feedback and approvals; and
• changes in scope may affect fees and delivery dates and will be agreed in writing before work proceeds.

Fees, payment schedules and invoicing terms are set out in the applicable Engagement Agreement. Unless agreed otherwise, invoices are payable within fourteen (14) days of the invoice date. We may suspend work, withhold deliverables or restrict access to hosted products where invoices remain unpaid after written notice. All fees are exclusive of applicable taxes, duties and levies, which are payable by the client.

Access to our hosted products and platforms (including SmartBase, RiskLens, OCR Reader and our platform offerings) is provided on a subscription or per-agreement basis. Unless the applicable Engagement Agreement states otherwise:

• subscriptions renew automatically for successive terms unless either party gives written notice of non-renewal at least thirty (30) days before the end of the current term;
• fees for a current term are non-refundable once the term has started, except where required by law;
• you agree not to misuse a hosted product — including reselling access, reverse engineering, load testing without consent, or using it to store or transmit unlawful material; and
• we may perform scheduled maintenance with reasonable notice and will use commercially reasonable efforts to keep hosted products available, with any specific uptime commitments set out in the Engagement Agreement.

Upon receipt of all fees due for an engagement, and unless the Engagement Agreement provides otherwise, the client is granted ownership of, or a licence to use, the final deliverables created specifically for that engagement. We retain all rights in:

• our pre-existing materials, frameworks, tools, know-how and reusable components;
• our proprietary products and platforms (including SmartBase, RiskLens, OCR Reader and our platform offerings), which are licensed — not sold — on a subscription or per-agreement basis; and
• the HROCK Digital name, logo and branding, and all content on this website.

We may reference completed work (including client name and non-confidential visuals) in our portfolio and marketing unless the client asks us in writing not to.

The client is responsible for:

• ensuring it has the rights to all content, data and materials it provides to us;
• reviewing and approving deliverables within the agreed timeframes;
• maintaining the confidentiality of account credentials issued to it and all activity under those accounts; and
• its own compliance with laws applicable to its business, including the lawfulness of data it collects through anything we build for it.

The client shall indemnify and hold us harmless from and against any claims, damages, costs and expenses (including reasonable legal fees) arising out of: (a) content, data or materials provided by the client infringing the rights of any third party or breaching any law; (b) the client’s use of deliverables in a manner not authorised by us or the applicable Engagement Agreement; or (c) the client’s own products, services or business practices. This indemnity does not apply to the extent a claim results from our negligence or wilful misconduct.

We perform our Services with reasonable skill and care. Except as expressly set out in an Engagement Agreement, the website, our products and our Services are provided “as is” and we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the website or any hosted product will be uninterrupted, error-free or secure, or that outputs of AI features will be accurate or complete — such outputs should be reviewed by a human before being relied upon.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill, arising out of or in connection with the website, our products or Services. Our total aggregate liability for any engagement shall not exceed the fees paid by the client to us for that engagement in the six (6) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud.

Each party agrees to keep confidential all non-public information received from the other in connection with an engagement, and to use it only for the purposes of that engagement. This obligation does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known before disclosure, or must be disclosed by law or court order.

Our website and deliverables may reference or integrate third-party services (for example hosting, analytics, payment or email providers). Those services are governed by their own terms, and we are not responsible for their content, availability or practices.

Either party may terminate an engagement in accordance with its Engagement Agreement. On termination, the client shall pay for all work performed up to the effective date of termination. We may terminate or restrict access to the website or a hosted product immediately where these Terms are materially breached.

Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, epidemics, labour disputes, power or telecommunications failures, or acts of government. The affected party shall notify the other promptly and use reasonable efforts to resume performance. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected engagement on written notice.

The parties shall first attempt to resolve any dispute arising out of these Terms or an engagement through good-faith negotiation between senior representatives within thirty (30) days of written notice of the dispute. If the dispute is not resolved through negotiation, the parties may agree to refer it to mediation before commencing court proceedings. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Sri Lanka shall have exclusive jurisdiction over any dispute arising from them, unless an Engagement Agreement specifies otherwise.

Formal notices under these Terms or an Engagement Agreement shall be given in writing by email to [email protected] (for notices to us) or to the client’s email address on record (for notices to the client), and are deemed received on the next business day after sending, absent a delivery failure notification.

• Entire agreement. These Terms, together with the applicable Engagement Agreement and our Privacy Policy, constitute the entire agreement between the parties regarding their subject matter and supersede all prior discussions.
• Severability. If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force.
• Waiver. A failure or delay in exercising any right under these Terms is not a waiver of that right.
• Assignment. The client may not assign or transfer its rights or obligations without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition or sale of assets, provided the assignee assumes our obligations.
• Relationship. The parties are independent contractors; nothing in these Terms creates a partnership, joint venture or employment relationship.

Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.

We may update these Terms from time to time. The latest version will always be published on this page with its effective date. Continued use of the website or Services after an update constitutes acceptance of the revised Terms.