# HROCK Digital > HROCK Digital is an AI/ML engineering and digital product company headquartered in Colombo, Sri Lanka, operating across Colombo, Dubai and Singapore. We design and build intelligent platforms, automation systems and digital products — GenAI assistants, computer vision, predictive models and document intelligence — and run our own SaaS platforms for ecommerce, WhatsApp commerce, AI project management and legal AI. Key facts: - 120+ digital products and platforms shipped; 10+ years designing and engineering software; 98% of partners stay and grow with us. - Services: AI/ML & automation solutions, mobile & web application development, web design & ecommerce, SEO & digital growth. - Locations: Colombo (HQ) · Dubai · Singapore. Phone: +94 77 519 2700. ## Products - [SmartBase](https://hrockdigital.com/products/smartbase): AI knowledge management software that turns company policies, SOPs and internal documents into instant, role-permissioned answers for HR, operations, finance and support teams. - [RiskLens](https://hrockdigital.com/products/risklens): AI underwriting and decision intelligence platform that helps lenders and credit teams unify data, accelerate document review and surface explainable recommendations without replacing human judgment. - [OCR Reader](https://hrockdigital.com/products/ocr-reader): OCR document intelligence platform for AI-powered extraction, classification, search and secure access across PDFs, invoices, forms and scanned documents. ## Platforms - [ShopWise](https://hrockdigital.com/platform/shopwise): Ecommerce platform and Shopify alternative built for Sri Lanka — storefronts, visual editor, LankaQR and local payment gateways, LKR pricing and one-dashboard store management. - [ChatWise](https://hrockdigital.com/platform/chatwise): WhatsApp commerce platform with AI answers, product catalogues, ordering, order tracking and human handoff inside WhatsApp. - [Snappi](https://hrockdigital.com/platform/snappi): AI project management platform with tasks, boards, timelines, workload planning, Scrumban workflows and human-guided AI assistance. - [AskLex](https://hrockdigital.com/platform/asklex): AI legal assistant for contract review, clause search and instant answers grounded in a firm's own approved documents. - [Platform overview](https://hrockdigital.com/platform): How ShopWise, ChatWise, Snappi and AskLex connect to one intelligent core. ## Solutions - [AI, ML & Automation](https://hrockdigital.com/solutions/ai-ml-automation-solutions): AI chatbots, knowledge base systems, machine learning models, OCR and document intelligence, workflow automation and AI product development for banks, insurers, legal, healthcare, logistics and education. - [Mobile & Web Application Development](https://hrockdigital.com/solutions/mobile-web-application-development): Custom software, mobile apps, web applications, SaaS platforms, dashboards and business systems. - [Web Design & Ecommerce](https://hrockdigital.com/solutions/web-design-ecommerce): Modern websites, CMS platforms, landing pages and ecommerce stores built to generate trust and enquiries. - [SEO & Digital Growth](https://hrockdigital.com/solutions/seo-digital-growth): SEO, content strategy and social media marketing to improve Google visibility and generate leads. ## Case Studies - [Work overview](https://hrockdigital.com/work): Selected e-commerce platforms, web applications and mobile products. - [Snowfox Skincare](https://hrockdigital.com/work/snowfox-skincare): Modern e-commerce experience improving product discovery, brand trust and conversion. - [SmartLedger](https://hrockdigital.com/work/smartledger): Front-end for complex financial workflows with improved usability. - [BackIn5](https://hrockdigital.com/work/back-in-five): Custom mobile platform for employee transport management and service tracking. - [Trendy](https://hrockdigital.com/work/trendy): Scalable commerce platform for structure, speed and customer experience. ## Insights - [Insights hub](https://hrockdigital.com/insights): Articles on AI, product design and digital growth. - [SmartBase: Helping Teams Find the Right Answers Faster](https://hrockdigital.com/insights/smartbase-ai-knowledge-assistant-for-business): How an AI knowledge assistant grounds answers in approved company documents. - [The Power of Storytelling in UI/UX Design](https://hrockdigital.com/insights/ui-ux-design): Why websites need a narrative structure. ## Company - [About](https://hrockdigital.com/about): AI/ML engineering team turning data into deployed systems — GenAI, computer vision and predictive models with security and measurable outcomes. - [Contact](https://hrockdigital.com/contact): Project enquiries and business inquiries. ## Optional - [Terms & Conditions](https://hrockdigital.com/terms) - [Privacy Policy](https://hrockdigital.com/privacy) --- # Full content: frequently asked questions ## SmartBase — FAQ ### What is the AI Knowledge Base? It is an enterprise knowledge platform that turns your internal documents — policies, SOPs, FAQs, playbooks, and more — into instant, conversational answers. Employees ask questions in plain language and get responses grounded in your approved content, so teams move faster with less back-and-forth. ### What types of content can it search? Typical sources include HR policies, operational procedures, finance guidelines, customer support articles, onboarding materials, and other structured or unstructured internal documents. The platform is built to unify scattered knowledge so one search experience covers what used to live in many folders and systems. ### How does it work? Your approved documents are indexed and connected to an AI layer that understands questions and retrieves relevant passages. Users interact through a simple interface — similar to chat — while answers stay tied to source material so teams can verify and trust what they read. ### Which teams can use it? HR, Operations, Finance, Customer Support, and new employees are common audiences. Department-specific context can surface the right policies and procedures for each group, while leadership gets a single pane for organisation-wide knowledge. ### Is our data secure? The design emphasises secure access control: role-based permissions, appropriate boundaries between teams, and enterprise-ready practices so sensitive information is only available to authorised users — aligned with how modern internal tools are expected to operate. ### What business value does it provide? Organisations reduce time spent searching, cut repeated questions to subject-matter experts, improve consistency of information, and speed onboarding and customer support. The outcome is operational efficiency and a better employee and customer experience built on trusted, up-to-date answers. ## RiskLens — FAQ ### What is RiskLens? RiskLens is an AI underwriting and decision intelligence platform for modern lending. It helps lenders unify application data and documents, apply policy-aligned checks, and surface explainable recommendations so credit teams can decide faster—with human judgment still at the center. ### How does AI underwriting work in RiskLens? The platform combines document intelligence, structured data signals, and policy rules to triage applications, highlight risk drivers, and recommend next steps. AI accelerates repetitive review work while preserving clear rationale that underwriters can validate, override, or escalate when needed. ### Can we keep human underwriters in the loop? Yes. RiskLens is designed for human-in-the-loop workflows: AI assists with extraction, consistency, and prioritization, while credit officers retain authority for approvals, exceptions, and final decisions—aligned to how regulated lending teams operate. ### What systems can RiskLens integrate with? Typical integrations include loan origination systems (LOS), core banking platforms, document repositories, CRM, and data warehouses—so teams can work from connected sources instead of swivel-chair processes. Exact connectors depend on your environment and implementation approach. ### How does RiskLens support compliance and audit? The focus is on traceability: decision inputs, policy checks, and rationale should be available for review. Teams can strengthen governance with standardized workflows, controlled access, and documentation that supports internal audit and supervisory expectations—implemented according to your policies and jurisdiction. ### What business outcomes can lenders expect? Common goals include faster decisioning, lower operational cost per application, improved consistency across underwriters and channels, fewer errors from manual handling, and better visibility into portfolio risk—while maintaining the quality and fairness standards modern lending requires. ## OCR Reader — FAQ ### What is the OCR Document Intelligence Platform? It is an AI-powered solution that reads, extracts, organizes, and searches information from paper files, scanned PDFs, forms, contracts, invoices, handwritten notes, and archived records. ### What does the platform do beyond basic OCR? It does more than convert images into text. It enhances poor-quality scans, understands document content, extracts key fields, classifies files automatically, and makes them searchable in one secure system. ### What kinds of documents can it process? It can process clean printed documents, scanned PDFs, damaged files, old archives, forms, tables, multilingual documents, signatures, and handwritten records. ### How do users search for documents? Users can search by keyword, document type, metadata, date, or simple natural-language questions such as finding contracts from a certain year or invoices above a certain value. ### Who should use this platform? It is ideal for banks, finance companies, insurers, hospitals, legal teams, public-sector organizations, universities, airports, logistics teams, manufacturers, and any business managing large volumes of records and documents. ### How does it help the business? It helps reduce manual work, improve retrieval speed, support audits and compliance, increase operational visibility, lower document-handling delays, and turn static records into usable business intelligence. ## ShopWise — FAQ ### What is ShopWise? ShopWise is an ecommerce platform for creating and managing professional online stores. It brings your storefront, products, inventory, orders, payments, discounts and customers together in one place. ### Why choose ShopWise over Shopify? ShopWise is built with the Sri Lankan market at its core, offering LKR-based plans, LankaQR, local payment gateway support and local assistance - with the modern ecommerce experience businesses expect from global platforms. ### Can ShopWise support international growth? ShopWise is built on globally distributed infrastructure to deliver fast storefront experiences in Sri Lanka and beyond. Talk to our team about the right payment and market setup for the countries you want to serve. ## ChatWise — FAQ ### What can customers do with ChatWise on WhatsApp? Customers can explore products, ask questions, place orders and track purchases through WhatsApp conversations. In Sri Lanka, LankaQR and local payment integrations can also support faster payments. ### Does ChatWise use the official WhatsApp Business Platform? Yes. ChatWise onboards businesses through Meta's verified signup flow for the WhatsApp Business Platform, creating a professional business presence rather than relying on a personal WhatsApp number. ### Can my team take over from the AI assistant? Yes. A human can take over a conversation whenever needed, helping your team manage more complex or sensitive customer interactions. ## Snappi — FAQ ### How is Snappi different from traditional project management software? Snappi was designed with AI inside the workflow - not added as a separate assistant. AI can understand your boards, priorities and flow while helping your team with planning and routine work under human guidance. ### What is Scrumban in Snappi? Scrumban combines the structure of sprint-based work with the flexible, pull-based flow of Kanban. It helps teams keep work moving while reducing unnecessary process. ### How much control do we have over Snappi's AI? Your team stays in control. Snappi's AI autonomy model lets you decide whether AI should suggest actions, assist with work or execute approved routine updates - with human oversight built into the process. ## AskLex — FAQ ### Does AskLex replace lawyers? No. AskLex accelerates research and first-pass review so legal professionals can apply judgement faster. ### Where do the answers come from? AskLex is grounded in your own contracts, playbooks and approved document sets — not open-web guesses. ### Is AskLex suitable for sensitive documents? Yes. It is designed for controlled legal workflows where confidentiality and document fidelity matter. --- # Company facts (canonical) - HROCK Digital is a software engineering and AI/ML company headquartered in Colombo, Sri Lanka, with a presence in Dubai and Singapore. - Contact: info@hrockdigital.com · +94 77 519 2700 · https://hrockdigital.com/contact - Products (SaaS, licensed): SmartBase (AI knowledge management), RiskLens (AI underwriting and decision intelligence), OCR Reader (document intelligence). - Platforms: ShopWise (ecommerce, Shopify alternative for Sri Lanka), ChatWise (WhatsApp commerce), Snappi (AI project management), AskLex (legal AI, also at https://asklex.law/). - Services: AI/ML & automation, mobile & web application development, web design & ecommerce, SEO & digital growth. - Track record: 120+ digital products and platforms shipped over 10+ years; 98% partner retention.